Change of Mind: Due to the nature of our products and hygiene concerns, we do not accept returns or offer refunds for change of mind purchases. We encourage you to carefully consider your purchase before placing an order.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will assess the issue and offer a replacement, repair, or refund at our discretion.
Warranty Claims: Our product is covered by a lifetime warranty against manufacturing defects. If you experience an issue covered by the warranty, please contact us for assistance.
Incorrect Items: If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct item to be shipped and the incorrect item to be returned at our expense.
Return Process
Contact Us: To initiate a return, please contact our customer service team at info@mountedfitness.com. Provide your order number, details of the issue, and any relevant photos.
Assessment: We will assess your return request and provide further instructions.
Packaging and Return Shipping: If your return is approved, you will be responsible for securely packaging the item and arranging return shipping. We recommend using a trackable shipping method and insuring the item for its full value.
Inspection: Upon receiving the returned item, we will inspect it to confirm the issue and determine the appropriate resolution.
Refunds: Refunds will be processed to your original payment method within fourteen (14) business days of receiving and inspecting the returned item.
Non-Returnable Items
Custom Orders: Custom-made or personalized items are not eligible for return or refund unless they are damaged or defective upon delivery.
Assembled Items: Once an item has been assembled, it is not eligible for return or refund unless it is damaged or defective due to a manufacturing fault.
Refunds for Defective or Damaged Items
Refunds: For damaged or defective items, we will offer a full refund of the purchase price, including original shipping costs.
Replacements: If available, we may offer a replacement item instead of a refund.
Repairs: For minor defects, we may offer to repair the item instead of a refund or replacement.
Shipping Costs
Return Shipping: You are responsible for the cost of return shipping unless the item is damaged or defective upon delivery, or you received an incorrect item.
Original Shipping Costs: Original shipping costs (if applicable) are non-refundable unless the item is damaged or defective upon delivery, or you received an incorrect item.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at info@mountedfitness.com.
Important Notes:
This policy applies to purchases made directly through mountedfitness.com.
This policy may be subject to change without notice. Please refer to the most recent version on our website.
We recommend that you carefully inspect your items upon delivery and report any issues promptly.
We reserve the right to refuse a return if the item is not in its original condition or if the return request is made outside the specified timeframe.
